The annual subscription support plans requires a twelve month commitment and are only fully refundable within 30 days of subscription. However, subject to pure discretion of company management upon merits of an individual case, payment would be fully refunded if for any reason you are not wholly satisfied with the service, we will make every effort to resolve the issue. If you are still not satisfied with the same, we offer a money back policy as follows:.
We have a 30 days money back policy with following terms and conditions.
- 100 percent of plan price will be refunded, if claimed within 30 calendar days of subscribing the plan.
- Upto 50 percent of plan price may be refunded, if claimed within 30-60 calendar days of subscribing the plan.
- Upto 25 percent of plan price may be refunded, if claimed within 60-120 calendar days of subscribing the plan.
- The refund policy is not applicable for per incidence plans
- No refund after 120 calendar days of subscribing the plan.
Refunds are only accepted, when any of the following criteria are met:
- You have all the prerequisites which were required to resolve the problem but issue hasn’t been resolved till the time account has been active.
- The issue is out of scope for the particular plan.
- 30 days have not passed since the issue was last worked upon by a GeekAssured support staff.
- There has not been a closed ticket or resolved issue in the past for unlimited plans.